Terms and Conditions


1. General provisions, Mediation Agreement

1.1 In case of purchase the buyer concludes the goods with the operator of the online store AliExpress-EU.com, Jiří Kvíz, Větrná 24, Litvínov – Genoa, 435 42, contract brokerage.

1.2 Below terms of use govern the mediation of the purchase between the Buyer and the goods and define and specify the rights and obligations of the (Operator) and Buyer in the online store AliExpress-EU.com. All contractual relations are concluded in accordance with the law of the Czech Republic. The buyer who is a consumer, or only a consumer, is a which, when concluding and performing a contract, does not act within its commercial or other Business. Where the contracting party is a consumer, the not regulated under the General Terms of Use by the Civil Code (No. No. 89/2012 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.). The buyer who is not a consumer is an entrepreneur who purchases products for the needs of their business. This Buyer is governed by the general terms of use to the extent concerned by it and the Civil Code (Act No. 89/2012 Coll.).

1.3 Provider activities to ensure that third parties (hereinafter referred to as “Users” or “Buyers”) have the opportunity to purchase AliExpress-EU.com through the online store goods from Suppliers (hereinafter referred to as “Sellers”), i.e. with suppliers purchase contract (hereinafter referred to as the “Brokered Contract”). The Buyer concludes with by the provider in the form of sending and paying a binding order contract intermediary incl. (hereinafter referred to as the ‘Contract’). After the conclusion of the contract The Provider shall arrange for the Buyer to purchase goods from the buyer and on his behalf.

1.4 Provider buyer arranges the purchase from the Suppliers and represents them in the payment of the (hereinafter referred to as the “Service”). The service is provided as a reward. Reward The provider is already included in the purchase price of the goods.

1.5 Below terms of use govern the mediation of the purchase between the Buyer and the goods and define and specify the rights and obligations of the (Operator) and The Buyer in the online store AliExpress-EU.com. All contractual relations are concluded in accordance with the law of the Czech Republic.. The buyer who is a consumer or just a consumer is a person who, when the conclusion and performance of the contract does not act within the framework of its Activities

1.6 Buyer who is consumer, or only the consumer, any person who, outside the scope of his or her business activities or outside the scope of the independent pursuit of their profession concludes a contract with the entrepreneur or otherwise deals with it. If the Contracting Party is consumer, relationships not regulated under the general terms of use shall be (Act No. 89/2012 Coll.) and its specific established obligations from contracts concluded with the consumer and the Consumer Protection Act (Act No. 634/1992 Coll.).

1.7 Buyer who is not a consumer, is an entrepreneur. The entrepreneur is one who performs, on his own account and responsibility, a gainful activity in a trade or in a similar way with the intention of doing so consistently for profit. For entrepreneur is considered, inter alia, to be a member of the also any person who concludes contracts related to its own business, production or similar activity, or in the case of independent exercise of his profession or, where applicable, by a person acting on behalf of or the entrepreneur’s account. Relations between the Intermediary and the Buyer – the entrepreneur, governed by the general terms of use to the extent that it relates to and provisions of the Civil Code (Act No. 89/2012 Coll.).

2. Selection of goods to order, order, conclusion of contract

2.1 The goods are displayed in a virtual menu located on the web site. AliExpress-EU.com website. For each item, the its name, description, price and, where appropriate, other additional information.

2.2 Selection of goods to order the User (Buyer) performs it by inserting it into the shopping cart. By submitting the order, the Buyer concludes a contract with the ordering goods from the Supplier.

2.3. After a successful order is created, the customer receives an e-mail message confirmation of receipt of the order, indicating the subject of the contract, the price and payment instructions for payment if paid by transfer or deposit into the Provider’s account. At the time of delivery of the receipt confirmation of the order, the contract is concluded.

2.4 By sending order, the customer also confirms that he has these General Terms of Use and agrees to them.

2.5 Účinnost smlouvy je vázána na splnění odkládací podmínky. Odkládací podmínka je úhrada ceny v celkové výši Kupujícím.

2.6 The Contract is concluded in Czech. The contract concluded is archived by the provider in order to successfully fulfil it and is not accessible to third non-participating Parties.

3. Price, payment method

3.1. The price shall be these General Terms of Use means the amount indicated for each goods which represents the sum of the purchase price and remuneration delivery of the goods to the Buyer. The Provider does not guarantee to the Buyer that the price is Final. During the delivery of the goods, the customs discussion of the goods may take place. The possibility of customs consultation can only affect orders of total value than CZK 550. The Provider undertakes to compensate the Buyer (only additional costs incurred – CUSTOMS, VAT and customs duty in the form of a voucher for the next purchase, or refund. Foreign suppliers are not VAT payers, so they cannot be applied to the goods purchased deduction of VAT.

3.2 The price is to be paid cashless transfer from an account or deposit to an account provider in advance or any other online payment offer Method. The price shall be deemed to have been paid on the date of crediting the full amount to the Provider. By paying the price, the order becomes binding. It is not possible to to pay by cash on delivery due to the dispatch of goods from Suppliers based mainly in abroad, i.e. China, Hong Kong and Singapore.

3.3 On the basis of a decision of the Constitutional Court of Pl.ÚS 26/16 of 12 December 2004 on the application of Article 87 of the EC Treaty to state the protection of the european communities’ protection of the products of the european union and the protection of the 12. 2017 the obligation to register sales electronicly at our e-shop has been abolished.

4. Delivery of goods

4.1 Goods supplied Vendor. The usual delivery time is indicated for each product Especially. Under the Satisfaction Guarantee programme, customers can apply for re-dispatch of the goods, refund by coupon or refund in case there is no delivered within 60 days from the date of dispatch. The last delivery date (delivery shipments) according to ust. Article 5(1)(a) Article 2(b) (b) Nov. No. 634/1992 Coll. 365 days.

5. Other provisions

5.1 Claims from liability for damage caused by a defect in the product may be claimed with the Supplier, not the Provider.

5.2 Czech manuals are not supplied with products as suppliers are based in China, Hong Kong and or Singapore. However, the Provider strives to meet the Buyer as much as possible and products, czech instructions in electronic form, if it has to be Available. If the manual is not available, the Provider undertakes to provide such advice to the Buyer through customer service in order to allow the product to use it without any problems.

5.3 The Provider shall undertakes to deal with any loss or damage to consignments with goods from the Supplier to the Buyer for the benefit of the Buyer in such a way that it does not resulting from this event.

5.4 Provider shall not be liable for damage caused by improper handling of the goods.

6. Complaints

6.1 The Provider shall obliges to address complaints of products purchased by the Buyer from the Supplier in within 30 days. Furthermore, the Provider undertakes to accept a complaint of the product establishment in the Czech Republic so that the Buyer does not have to spend higher than means by sending the claimed product to the Supplier abroad. The provider then delivers the goods to the Supplier for a claim at his expense. Legal the time limit is calculated from the date of delivery of the product to the complaint Provider. The legal deadline does not include the transport time of the repaired/new product from the Supplier to the Buyer.

6.2 The Provider is shall be obliged to issue a written confirmation to the consumer of the claim is claimed, what is its content and what method of handling the complaint consumer is required. At the same time, the provider shall inform the consumer of the the supplier’s complaint.

6.3 The Buyer must accordance with the Complaints Code, otherwise there is a risk of delay or even the claim is unclaimed.

7. Termination and modification of the contract

7.1 Dismissal contract by the Buyer prior to the delivery of the goods does not in any way affect the provider under an intermediary contract until the the Provider has become aware of the termination. Ie. contract cannot be terminated e.g. V when the goods are already shipped from the supplier. Please note that the data on the the dispatch of goods are always changed in our system with some delay.

7.2 If it detects Additionally, the Provider that the Buyer’s ordered goods are not in stock, offer the Buyer alternative goods (if available) and if the buyer is not buyer’s consent, refund the total amount to the Buyer’s account and the Cancels.

8. Withdrawal and refund

8.1 If the customer is consumer within the meaning of Paragraph 419 of the code, it is legally entitled to withdrawal from the contract with the Provider and the Supplier without giving reasons and without any penalty within 14 days. The time limit according to the first sentence runs from the date of conclusion contract and in the case of a) purchase contract, from the date of receipt of the goods, (b) a contract several types of goods or the supply of several parts, from the date of receipt of the deliveries of goods, or (c) a contract the object of which is regular repeated delivery of goods, from the date of receipt of the first delivery of the goods. For the purpose of exercise of the right of withdrawal, the consumer must, in so a contract to inform the Provider and the Supplier in the form of unilateral legal action. Model form for withdrawal without the reason for the reason in the Annex to Government Regulation No. 363/2013 Coll., is available below.

8.2 Since our we value our customers and want to provide them with the highest quality of service, 14-day period of 30 days.

8.3 Acceptance of returned goods is provided by the Provider at an establishment in the Czech Republic, transport to the Supplier is provided by the Provider at its own expense. The vendor returns within 14 days of withdrawal without giving a reason to the consumer all funds received from him (but not before, where appropriate, the consumer shall return the goods in the manner described above). The consumer in in accordance with the ust. Article 1832(1) 1 sentence of the second oct. No. 89/2012 Coll. agrees that, in the in the event of withdrawal from the purchase contract, the funds will be returned in the form of coupon for the next purchase. This consent may be revoked at any time after the coupon has been issued by clicking on the relevant link in the coupon email, customer account or by simply informing the operator via the helpdesk, if the coupon has already not used.

8.4 In case of return customer in the Territory of the Slovak Republic, due to its amount, the customer will be payment fee and refund of this amount. Therefore, when returning money, we recommend that you choose a method of transfer to a bank account.

8.5 Provider i The Supplier is entitled to withdraw from the contract due to the erroneously stated advertised products (e.g. stock availability, prices, etc.) and, in the case of unsolvable problems with the order.

9. Privacy Policy

9.1 Personal data customers are stored in accordance with the applicable laws of the Czech republic, in particular Act No. 101/2000 Coll., on the protection of personal data, as amended. Customer personal data are fully secured against Abuse. By ordering the service, the customer understands that his/her personal data provided by the Provider will be used for the purpose of order processing and will not be provided to third parties except the Supplier and the shipping companies*.

9.2 The User is the communication of his/her data when using the Internet (purchase, participation in the competition, subscribing to the newsletter, discussion, using customer service, filling in the email address in the cart and if not sending an order, by subscribing to notifications in the browser a.k.) understand sourship of information related to the Services online store AliExpress-EU.com and Suppliers to the e-mail address user specified at registration or order and is further understood as by sending commercial communications to this address for legitimate interest*.

9.3 Personal data will be processed for a maximum period of performance of the contract and a further maximum of 10 years, where required to fulfil your tax obligations*.

9.4 User consent to the processing of the following personal data: first name, surname, e-mail address, phone number, billing address, delivery address. When purchasing in “Flea” user will be published the following data: first name, first the letter of the surname and the city given in the delivery address to the other visitors online store in this format: Josef N., Plzeň, bought for 24,- CZK*.

10. Suppliers

10.1 AliExpress.com

11. Cookie Policy

The user gives the operator consent to the use of the online store the processing of the so-called “cookies”, thus facilitating the provision of information society, in accordance with the provisions of Directive 95/46/EC on the “cookies” or similar tools. It is ensured that users are information that is stored in the terminal equipment they use.
Users have the option to refuse to make “cookies” or similar tools have been stored in their terminal equipment, e.g. by starting in its incognito browsing functionality in the browser.

11.1 Cookie Policy

What is a cookie?

Cookies are small text files that are stored in your terminal equipment or its memory. These files allow our website to record information about your visit, your browser settings, the language and other information. Your next visit to our site may be much faster and more in your interests. Without cookies, browsing our site was much more complicated. These files, among other things, help you tailor our offer to your needs and use Google Analytics. For general information about cookies, see e.g. here (https://cs.wikipedia.org/wiki/HTTP_cookie)
The use of cookies does not necessarily mean that you provide us with your personal however, if you provide us with your personal data (e.g. in order to ensure that we order products), your personal data may be linked to the information contained in cookies, but only for the purpose of improvement of our offer, which will thus be more in line with your individual interests or needs. Of course, we protect your personal data using those technology and other persons or companies, we communicate them only in necessary extent. However, in some cases, the provision of your personal data may be imposed by law.

Can I prevent cookies from being stored on my device?

Just use one of the from common internet browsers (e.g. Internet Explorer, Safari, Firefox, Chrome) with the incognito browsing feature turned on to prevent data from being stored about the websites visited, or you can store cookies completely in your browser Disable. However, if you also disable the processing of technical and functional cookies, to prevent some features that help you function.

You can easily process analytical cookies from us under the if you use this add-on program from Google (can only be run from your computer). By turning off the analytical cookies, unfortunately, it will make it much more difficult to improve our online business.

If use of cookies and the transmission of your data to advertising and social networks settings of your web browser and, upon our notice, click on any link on our website or click the “I understand” button that is part of the notice, we will consider that with the use of these cookies and the your data to advertising and social networks. You can withdraw your consent withdraw the use of cookies in the settings of your website at any time Browser.

Is there any way I can find out what personal data the Operator has about me? I check their correctness? Can I withdraw my consent to their processing?

Yes, all you have to do is contact us via customer service.

What cookies do we use:

Cookies used on our site can be divided into terms of their durability into two basic types. The short-term so-called “session cookie” that are only temporary and remain stored in your browser only until you close the browser, and the long-term so-called “persistent cookie” that remain stored in your device for much longer or until you manually delete them (the time of leaving the files cookie on your device depends on the cookie settings and settings of your browser).

In terms of function, which each cookie performs, the cookie can be divided into:

· whichallow us to analyse performance of different sales channels

· tracking, which in combination with conversion help you analyze the performance of different sales channels

· remarketing, which we use for personalize ad content and target them correctly

· analyticalto help us increase the user convenience of our site by understanding how users Use

· essential, which are important for basic web functionality

Some cookies may collect information that is subsequently used by third parties and which e.g. directly support our advertising activities (so-called “third-party cookies parties”). For example, information about products purchased by visitors on our pages can be displayed by an advertising agency so that we can better adapt the display of internet advertising banners on your displayed web Site. However, you cannot be identified by this data.

12. Dispute resolution

Disputes between the Buyer and the Provider/Supplier may be settled before ordinary courts or out-of-court consumer dispute resolution (ADR) through the Czech Trade Inspection Authority with its registered office at Štěpánská 567/15, 120 00 Prague 2, Id. No.: 000 20 869, more information can be found at www.coi.cz.

The consumer may also use an online dispute resolution platform, which is established by the European Commission at http://ec.europa.eu/consumers/odr/.

These terms of use shall take effect on 25. 10. 2018.